Frequently Asked Questions
📬 How can I reach you about an order?
You can email us anytime at embracehues.official@gmail.com or simply tap the WhatsApp icon on our website to chat directly with our team. We're happy to help!
🚚 How soon will my order ship?
We dispatch all orders within 2 working days. Once shipped, delivery typically takes 3 to 6 business days (excluding Sundays and bank holidays).
You’ll receive an email with your tracking code as soon as your order is on its way.
💳 Do you offer Cash on Delivery (COD)?
Not at the moment. But rest assured — your order will be safely packed, promptly shipped, and delivered with care. If you need help or reassurance, reach out to us at embracehues.official@gmail.com or message us on WhatsApp.
🎨 The colour looks a bit different from the website. Why?
Great question! Colour variation can happen due to:
-Your screen's brightness or display settings
-Natural lighting during photography
We do our best to show the true tones, but slight differences are natural — and that’s part of the handmade charm.
🌿 How should I care for my terracotta earrings?
Store with love: Keep them in a soft pouch or box, away from other jewellery to prevent scratches.
Clean gently: Use a soft muslin cloth — avoid perfumes, alcohol, and harsh chemicals.
Restore shine: A dab of coconut or olive oil brings back that earthy glow.
Handle with care: Terracotta is durable but still fragile — avoid water, rough use, or drops.
🖌️ Can I customise the colours or designs?
We’d love to try! Email us at embracehues.official@gmail.com or drop us a message via WhatsApp. Our design team will get back to you with available options and possibilities.
🧱 Are terracotta earrings fragile?
Terracotta is quite strong for a natural material, but it’s not unbreakable. Avoid dropping, swimming, or sleeping while wearing them to keep your jewellery safe and long-lasting.